Upcoming Top trends in Salesforce that are redefining customer experience

By implementing important tools and platforms, Salesforce Development Services are giving attention to debug and rectify apps so that they can run smoothly. By lowering the delay count in the cycle of production, when using Salesforce Development Services, you get the surety of best user experience from the apps.

Hiring the Best Salesforce CRM developers is important to develop efficient apps nowadays as Salesforce is the best CRM Tool that is holding serious exposure in developing efficient apps.

As per a survey conducted by Salesforce, within well-integrated CRM Systems and companies, 80% of them reported 8 or a higher scale of customer experience.


Today, we will let you know about the top upcoming trends which are going to impact the market on large scale in the year 2021:

Customer 360:

With a new and better Customer 360 platform, organizations can record customer behavior on business channels. A better understanding of how the customer behaves will result in the required customization of business and will eventually generate better revenues.

Developing Applications that are mobile optimized:

Nowadays, people are more mobile-friendly as compared to desktops and laptops, which makes a huge marketing space for many businesses. It is best to hire the Best Salesforce CRM Developers in the year 2021, as the next target for Salesforce Development Services is to develop apps that hold the management of CRM instances and come up with great mobile apps and web pages with much less coding involved.

Marketing Automation:

Pardot is one of the best marketing automation tools which is owned by salesforce and it speeds up in increasing the sales and also pipelining all by using social marketing, email marketing, lead generation, and many more things.

Artificial Intelligence:

Best Salesforce CRM Developers are implementing Artificial Intelligence so that it can become beneficial for the sales department of all types of businesses.

Salesforce Cloud allows Artificial intelligence to provide reminders for contacting the upfront potential leads which is going to help in assisting and enhancing deal counts.


Salesforce and Mulesoft are being used in designing networks of the app which strengthen the devices, enterprise apps, and the data which is there on all cloud environments. The integration is quite flexible and it is made to link other apps with Salesforce.

Now, with the Mulesoft and Salesforce integration, many apps can be integrated simultaneously, also holding the option of developing a specialized solution that allows us to connect to any app, system data, and device to get the most of Customer 360 benefits.

Winding Up!

The above-mentioned trends of Salesforce in 2021 are going to be very feasible for most of the industries which are looking for changes by keeping its current features intact. These new trends are expected to attract more prosperity and benefits for businesses that are linked with Salesforce.

For more information and any kind of assistance with the implementation of Salesforce projects, you can get in touch with the Best Salesforce CRM Developers in Coding Brains, which is currently one the leading Salesforce consulting company.

Written By
Faiz Akhtar
Faiz Akhtar
Faiz is the Technical Content Writer for our company. He interacts with multiple different development teams in Coding Brains and writes amazing articles about new technology segments company is working on. Every now and then he interviews our clients and prepares video & audio feedback and case studies.