If we talk about, Chatbot, then it can simply be defined as an interactive conversational interface that is generally exploited for varied concrete objectives by business corporations such as gathering data of prospects and client support process. Technically speaking, they are software programs that copy spoken or written speech with an aim to encourage interaction with a customer in real time. In this current scenario, they can be classified into various categories, depending upon their usage in the news, shopping, customer support, marketing, and other business functions. As we know that, in this fast-paced technological environment, consumers are switching from conventional methods of communication to voice assistants at massive scale, no company remains unexpected by its grip. Even the IT Giant Satya Nadella, the CEO of Microsoft, believes in its importance and views Chatbots will fundamentally revolutionize how computing is experienced by everybody.”



So, here in this article, we are going to elaborate chat bot’s technology, which revolutionized all the business procedures and customer experience from industry to industry:

1) Improved Customer Experience in Hospitality

When a hotel Chat bots platform engages with live visitors on the website, it provides custom suggestions and information to them and attracts their interest in your service. On the other hand, it resolves issues and queries from the guest side as well, in an instant way without breaching their room privacy.


2) Supporting Physicians to Administrative Activities

If it’s about, smart bot, powered by artificial intelligence, supports medical professionals while managing operational tasks for treatment and answering health-related queries of a patient simultaneously apart from conversational features.


3)Better Planning and Cost control in Real Estate

In now a day, even construction and real estate sector exploiting artificial intelligence-based virtual assistants, which help construction site engineers to control all activities such as design, implementation and the usage of equipment, with online support.


4) A Next-Gen Chatbots for Automobiles

As per the view of Travis Kalanick, a top-notch official of Uber, in the nearby future virtual assistants will be integrated with self-driving cabs to provide information to the commuter when it arrives on scheduled destinations and respond them, if they seek any query.


So acquiring the desired goal, sooner, in the upcoming days, the large sections of business pioneers will recognize the significance of such messaging modes or tools, so that they could save time and make efficient their processes instantaneously when it comes to increasing sales and brand loyalty in a particular niche. Simplifying market operations has been the sole purpose for, why research and innovation are done in the sphere of information technology. And being an integral part of it, Coding Brains, has been designing this notion since its inception in the off-shore market.

So, if you are associated with Hospitality, Construction, HealthCare, and Automobile domain and need any support regarding Virtual Assistance Solution or other Offshore IT Consulting Services, then you can visit us at

Written By
Faiz Akhtar
Faiz Akhtar
Faiz is the Technical Content Writer for our company. He interacts with multiple different development teams in Coding Brains and writes amazing articles about new technology segments company is working on. Every now and then he interviews our clients and prepares video & audio feedback and case studies.