As you Know that Customer is the lifeblood of any Business regardless of any industry. Retaining customer for a brand has always been a tussle among the rivals for Decades. With the passing time, those days are Gone with the Wind too, when it was believed that if your service is good your client will be loyal for you, but the scenario is changed now. If you don’t embrace yourself with ongoing technology that your competitor does, you may lose your existing client as well. So the question is at this point in time what to do?
Fear not! Like all Sectors, Technology is influencing the way we do the Business as well. Even The Hospitality Domain has a great source of potential for generating revenue and enhancing the client experience if they perfectly utilize the Internet of Things in their service operations. The Internet of Things is a chain of Electronic Devices that are embedded with Softwares or Sensors which enable them to connect and exchange communication among them.
Overseeing the Necessity of IoT Technology in the Hospitality Domain, Telkonet, An Intelligent Automation Solution Provider, says, “A smart energy management system knows when a guest room is unoccupied and can automatically adjust the temperature to reduce energy consumption by as much as 20-45 percent.”Similarly, Jeff Sobieski, Chief Technology Officer of the Same Company adds, “IoT has the power to increase guest satisfaction, decrease unnecessary costs and labor and increase productivity.” Even the American Multinational Conglomerate General Electric had seen the Future of Internet of Things in the upcoming years and calls it a “Third Wave of Innovation”.
As IoT marking its footprint in every sphere, Hospitality is not untouched. So here in this Blog, we will explore some IoT Trends that you can exploit to boost your Service Functions and Business Productivity in an impressive manner:
1) Personalized Guest Experiences with Automated Room Concept
With the concept of Automation by using IoT Devices, A Guest is able to use Room’s Appliances from their Smartphone or Remotes provided by the Hotel’s Staff. It helps a guest to manage ventilation and air conditioning system from one specific place, what he has to do is just specify the desired temperature through a click which connects the devices to automatically control the room that temperature, later on. In addition to this, you can open drapes, Adjust the Lights, and Control Television Displays as well.
2) Delivering Customized Information to Guests in One Go
In Today’s World, Various Hoteliers are exploiting technologies such as Bluetooth, Beacon or GPS if it’s about enhancing Client Experience through location-based suggestions. For Instance, if a Family is planning for dining out, then sending a message about menu details when they are nearby to the specific Restaurant, via your Mobile App. In addition to this, they are kept up to date with Local attractions and other services that a person usually seeks. Apart from this by deploying Bluetooth powered IoT Sensors throughout your Hotel property, you can automatically get information about customer’s arrival at premises, which eliminates the annoying check-in procedure for him and paves the way to the Room.
3) Digital Key Cards to communicate with the Lock of Hotel’s Room
Roll Back a Decade, when a Traveler checked into Hotel, he used to get Physical Key Cards because Hotel Operators used to rely more on Traditional Access System when it comes to unlocking guest rooms. But as the Internet of Things come up with new Possibilities and approach in the form of sending electronic key cards directly to the smartphones of the client. This can then communicate with the lock on the door, unlocking it without the need of a Physical Key. What The Guest have to do is he is to download the Mobile App from the Hotel’s website. Later on, when you go through check-in the procedure you’ll get a notification to use the digital key during your stay at Room.
4) Improving Room Service to the Next Level
It is proven the fact that if you know about your customer preferences, the room service can suggest and serve favorite food to Guest. This can be uploaded through the mobile check-in filled out by the guest during the check-out process. A smart Device, for instance, can start brew coffee for your favorite Brand when a sensor detects that the same client has come up in the premises and heading towards the room.
5) Keeping Up to Date with Operating Status of Appliances
Like all Applications, Internet of Things Technology Provides Hotel Employees frequent alerts about the issues related to the operating status of various appliances & devices and informing them with the warning signs before the problem escalates using IoT Sensors. With the support of it, the Repair and Maintenance Team of engineers will be more proactive when it comes to maintaining schedules before the device stops working.
Hence, in light of the above Discussion, it can safely be said that the Internet of Things is an innovative approach that is evolving around us. It not only eliminating cost by saving energy but to offloading the work of Staff and saving capital of Hospitality Industry for further Investment. Furthermore, it can be a milestone in the Hospitality Industry just as Various Hoteliers are incorporating this concept in their operations for Future Returns. And as a Leading IoT Solution Provider, Coding Brains has a vast experience in designing the competitive range of web-oriented Software Products. Our dedicated team of Developers will surely help you to deliver a customized software solution for your IoT Scenario.
So, if you are catering to the Hospitality industry and need any support regarding the Internet of Things Application Development or other Offshore IT Consulting Services, then you can reach us at https://codingbrains.com