Your restaurant POS system is not just an invoicing machine that takes care of your daily transactions, order punching, and general operations. A modern POS system is endowed with many more functions that make it the most important technology in your restaurant.
The global POS software market is expected to grow in the coming years and reach a size of USD 42.5 billion by 2027.
In this article, we will cover the Key features of a restaurant POS system.
So let’s get started.
A modern POS system is loaded with features. We have compiled a list of the most effective ones for your business:
1) Handles key operations
The restaurant POS system takes over the role of your cash register. It takes care of key operations and we have mentioned them in more detail below.
Order punching: When a customer comes to your restaurant and places an order, their details are punched and passed on to the kitchen.
Printing of Kitchen Order Tickets (KOTs): A kitchen order ticket is generated after an order is placed and handed to the kitchen where the food is prepared and handed back to the front.
Billing and printing of receipts: Billing (including tax amounts that are automatically calculated) is generated when the order is handed over to the kitchen. The customer is then given a customer copy of the receipt.
2) Inventory management
Waste is a problem that plagues restaurants. The role of management is then to have an overview of the stock, monitor theft and make the necessary additions to the planning and purchasing process.
POS gives you all the information you need about your inventory. It keeps you up-to-date on inventory at any given time and keeps you up-to-date on where you are concerning your inventory.
3) Data analysis
Making sense of the data is important. POS system helps you shed light on all the numbers that matter to you. Whether it’s customer information or order details, you can use the analytics your POS provides to adjust your strategy.
4) Improving customer relationship management
A modern POS receives data from multiple sources. Once the data is aggregated, it needs to be interpreted correctly to launch the necessary campaigns into the contact databases. Your POS is also a great tool for getting an idea of the tastes and preferences of individual and collective customers. This can further help you create campaigns in a more personalized way.
5) Integration with loyalty management
Loyalty points and programs are great ways to get customers to buy more from you. It motivates customers to repeat visits and become your loyal customers. The data indicate that restaurants with loyalty programs report higher average customer order values compared to restaurants without loyalty programs.
6) Third Party Integration
When you run a restaurant, you may need to oversee orders from multiple channels. It can come through your company’s website, your IVR, or third-party aggregators like Zomato, Swiggy, Ubereats, etc. In that case, a central system would help you track orders from every channel and across all your restaurants.
7) Monitoring of employees
As a manager, it is important to monitor the activities of employees. With a POS system, employees will come across their time of entry and you can track their activity records to see if they have been on shifts regularly. It can also generate regular real-time employee performance reports to help you quickly evaluate them.
This concludes our list of key features that should be present in your restaurant POS system. We recommend that you do your research to see which one you’d rather go for when shopping at POS! Coding Brains can help in combining all these features for your POS system at a highly effective price. For more information, please contact us at Coding Brains.